What's going on? I thought you were funded!
Indeed I am! This is a continuation of support, where you can buy more rewards, people can use Paypal, and surveys are provided for claiming your rewards. This is all to help me organize my project further!
Last updated: April 22, 2019 22:27
How will I receive my digital download of the PDF?
Once the PDF file is ready, we will send instructions on how to download your PDF file.
Last updated: April 21, 2019 23:47
I don't see some of the items I pledged for in the survey, why is that?
Some of the backer rewards include all options for an item. So to save you time and effort, we do not include these in the survey. If you don’t see an item and are still concerned, feel free to reach out and confirm that everything is working as intended.
Last updated: April 21, 2019 23:52
Why can't I see all the items that my friend who backed the Kickstarter is able to see?
There are Kickstarter exclusives, so you would have to be a backer to see them. Sorry!
Last updated: April 21, 2019 23:55
Can I get my print signed?
I will only sign prints if you are a Kickstarter backer, which is handled for me by BackerKit. I’m sorry if the Kickstarter listing was misleading, I meant to state that all signatures are Kickstarter exclusive.
Last updated: April 22, 2019 00:53
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.